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Do you ship internationally?
How can I pay for my purchase?
How is my purchase shipped?
What if my purchase arrives damaged?
What if I want to return or exchange my purchase?
Why does my purchase appear different than the item displayed?
What about shipment insurance?


Do you ship internationally?
Yes - Free Shipping Worldwide by priority registered airmail is generally included.

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How can I pay for my purchase?
We currently accept Paypal and Google Check Out. We also accept Checks or Money Orders provided they are in US dollars and payable through a US bank. Buyers may send cash at their own risk. We do not accept payment through wire transfers or Western Union because of the high added fees imposed.

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How is my purchase shipped?
Our shipments are sent from Singapore and the Philippines all are packaged by us. and Standard shipping by registered priority airmail for the safety of our buyers. Registered airmail is one of the safest ways to ship items around the world. We always try to ship every day of the week, but please allow time for orders to be processed. We also offer ahipping Through services like FedEx and DHL for those buyers who want the fastest delivery option.

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What if my purchase arrives damaged?
All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged or if there is an error, please report it to us within 3 days. Our items are guaranteed to arriveundamaged, you are protected.

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What if I want to return or exchange my purchase?
First you need to contact us within 3 days of delivery. You may return items once you have a return approval code. Items must be in new, unaltered, unused condition and in our original packaging. All returns or exchanges must be accompanied by the receipt with original tags still intact. Items returned in any other condition will not qualify for a refund or exchange. Shipping charges are not refundable. You will be responsible for any shipping cost to mail the item to us. All returned products will be inspected before any refund is issued. If a product is determined to be tampered with or misused, no refund will be issued. There will be $10.00 restocking fee for all returns or exchanges (to lower value) under $100 purchase or 10% restocking fee for over $100 purchase. We will deduct this fee from your refund. For exchange requests, exchange items will be mailed after we receive the returned items. Actual shipping will apply for this exchange.

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Why does my purchase appear different than the item displayed?
Many of the items we offer are handmade or custom made for us – they are not mass produced by machines. The nature of handmade custom items is that they may be a slight bit different from each other. The pictures shown are to best represent the items offered and we always use only our own photos. Please do not think that we are trying to deceive you with these differences. These small differences are part of the charm of a handmade custom item and what makes them unique.

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What about shipment insurance?
Our items are shipped by Registered Mail, FedEx, and DHL all items are insured and delivery is guarantreed.

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Last Updated: 30 Jun 2013 03:23:53 PDT home  |  about  |  terms  |  contact
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